terms and conditions

privacy

 

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy (the “Privacy Policy”) applies to the URL http://www.bettyandveronica.com. By using the Site, you consent to the data practices described in this Privacy Policy.

 

Collection of your Personal Information

 

We may collect personally identifiable information, such as your name. If you purchase B&V Couture products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may also collect anonymous demographic information, which is not unique to you, such as your age, gender, geographic location and other anonymous demographic information. We may gather additional personal or non-personal information in the future.   Information about your computer hardware and software may be automatically collected by B&V Couture. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.   We encourage you to review the privacy statements of websites you choose to link to from B&V Couture so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Site.

 

Use of your Personal Information

 

We collect and use your personal information to operate our Site and deliver the services and or goods you have requested.   We may also use your personally identifiable information to inform you of other products or services available from B&V Couture and its affiliates. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.   We do not sell, rent or lease its customer lists to third parties.

 

Security of your Personal Information

 

We secure your personal information from unauthorized access, use or disclosure.

 

Children Under Thirteen

 

We do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

Opt-Out & Unsubscribe

 

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information via “unsubscribe” links contained in such correspondences. Users may also opt-out of receiving any or all communications from B&V Couture by contacting us here: hello@bettyandveronica.com

 

Governing Law

 

This Privacy Policy shall be governed, construed and enforced in accordance with the laws of the United States and the State of New York, without regard to any conflict of law rules. You agree that any dispute or claim in any way relating to this Privacy Policy shall be subject to the exclusive jurisdiction and venue of the State and/ or Federal courts within New York, New York.

 

Changes to this Statement

 

We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how B&V Couture is protecting your information.

 

Contact Information

 

We welcome your questions or comments regarding this Statement of Privacy. If you believe that B&V Couture has not adhered to this Statement, please contact us at:
Email Address: hello@bettyandveronica.com.

 

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy (the “Privacy Policy”) applies to the URL http://www.bettyandveronica.com (the “Site”) and B&V Couture and governs data collection and usage.

 

terms

 

Terms and Conditions of Service

 

Welcome to B&V Couture.

 

The www.bettyandveronica.com website (the “Site”) is a e-commerce website offered as a service to customers of B&V Couture. The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these terms carefully.

 

Privacy

 

Your use of the Site is subject to B&V Couture Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

 

Electronic Communications

 

Visiting the Site or sending emails to B&V Couture constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

 

Your Account

 

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that B&V Couture is not responsible for third party access to your account that results from theft or misappropriation of your account. B&V Couture its officers, directors, employees, agents, third parties and affiliates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

 

B&V Couture does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use the Site only with permission of a parent or guardian.

 

Terms and Conditions of Service

 

B&V Couture’s products are sold online only at limited quantities and availabilities therefore all sales are final. We display our items as accurately as possible on the site and offer a full written description of all goods being sold. Please note, variations in style, color, size, shape, feel and look may occur based on the production and/or fabrics being offered.

 

Site Errors

 

The information on the Site may contain typographical errors or inaccuracies. B&V Couture reserves the right to update any information at any time without prior notice. Site errors may relate to product information, pricing and availability. In these instances, we may terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences this may cause.

 

Third Party Services

 

Certain services made available via the Site are delivered by third party sites and organizations. By using any product, service or functionality originating from the the Site, you hereby acknowledge and consent that B&V Couture may share such information and data with any third party with whom B&V Couture has a contractual relationship to provide the requested product, service or functionality on behalf of the Site users and customers.     

 

No unlawful or prohibited use/Intellectual Property

 

You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to B&V Couture that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.  

 

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of B&V Couture or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

 

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. B&V Couture content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of B&V Couture and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of B&V Couture or our licensors except as expressly authorized by these Terms.

 

International Users

 

The Service is controlled, operated and administered by B&V Couture from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Indemnification

 

You agree to indemnify, defend and hold harmless B&V Couture, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. B&V Couture reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with B&V Couture in asserting any available defenses.

 

Arbitration

 

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in New York, New York. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms or any disputes arising as a result of these Terms, whether directly or indirectly, including Tort claims that are a result of these Terms. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms.

 

Class Action Waiver

 

Any arbitration under these Terms will take place on an individual basis; class arbitrations and class/ representative/collective actions are not permitted. The parties agree that a party may bring claims against the other only in each’s individual capacity, and not as a plaintiff or class member in any putative class, collective and/ or representative proceeding, such as in the form of a private attorney general action against the other. Further, unless both you and Employer agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

 

Liability Disclaimer

 

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. company name and/or its suppliers may make improvements and/or changes in the site at any time.

 

Company name and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. company name and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

 

To the maximum extent permitted by applicable law, in no event shall company name and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if company name or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. if you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

 

Termination/access restriction

 

B&V Couture reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

 

Changes to Terms

 

B&V Couture reserves the right, in its sole discretion, to change the Terms under which the Site is offered. The most current version of the Terms will supersede all previous versions. B&V Couture encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

 

B&V Couture welcomes your questions or comments regarding the Terms:
Email address: hello@bettyandveronica.com

 

 

frequently asked questions

 

What are your customer service hours?

 

We’re always available by email, and we’ll make sure to get back to you within 24 hours.

 

How do I sign up to receive promotions?

 

To receive promotions or special offers, simply sign up to our newsletter. We respect your privacy and will not share your information.

 

What is your privacy policy?

 

We respect your privacy. B&V Couture will never cross that line. For more information, kindly read our Privacy Policy.

 

SHIPPING

 

How much is shipping?

 

We currently offer Standard Shipping within the US for $10 for purchases up to $89, and free shipping for purchases $90 or more. Standard shipping to anywhere else in the world is $29, and may take anywhere from 7-21 days to arrive.

 

RETURNS AND EXCHANGES

 

Please read through our policies below, and feel free to contact us at hello@bettyandveronica.com if you have any questions.

 

Return Policies

Timeline for returns:

  • You will be eligible for a refund only if the product arrives back to us within 7 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit to bettyandveronica.com only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.
 

What can't be returned:

     •    Accessories are final sale and cannot be returned. This includes pins, jewelry, handbags, key fobs, sunglasses and patches.

  • Goods must have all tags attached and returns must be sent back in their original packaging and without shipping labels affixed to them.
  • Lingerie in which the protective wrapping has been removed by the customer will not be accepted.
  • Swimwear is returnable, however it must include the original liner and show no signs of wear. Please be certain to try on all swimwear with undergarments and keep the liner in place.
  • Any worn, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
 

Return shipping charges information:

  • Shipping cost is non-refundable.
  • Returns will require the customer to pay for return shipping. 
  • Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $10 ground or $29 for International.
 

Returns Process:

1. Contact our Customer Service at hello@bettyandveronica.com 

2. Customer Service will issue you an Return Authorization after you contact us via hello@bettyandveronica.com.
3. Write your Return Authorization number on the outside of the package you are returning  and include a copy of your receipt inside. Returns will not be accepted if packages have missing information
4. Ship your package back to:


    Thomas McDermott

JAS Forwarding (USA), Inc.  Newark Office

350 Starke Road, Unit 200 

Carlstadt, NJ  07072

 

  • We are not responsible for packages lost by shipping carriers. 
  • Please ship with tracking.
  • Online purchases cannot be returned at any brick and mortar store. 

 

 

Exchanges Policies (US Only)

If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer at hello@bettyandveronica.com and we will gladly replace any applicable items, shipping cost supported by customer.

Timeline for exchanges:

  • You have 7 days from the date your order is delivered to return the item to our warehouse in New Jersey (the item must arrive back here within 15 days to qualify). I
  • If an item arrives damaged, please contact our Customer Service team at hello@bettyandveronica.com within 5 days of receiving the damaged item.
 

What can be exchanged:

  • Exchanges are available exclusively for orders that ship to the  USA.
  • We offer only one exchange per order.
  • Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange. 
  • If your requested size and/or color is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.
 

Exchanges shipping charges information:

  • Exchanges will require the customer to pay for return shipping. 
  •  

 Exchanges on a previously exchanged item:

         Exchanges stemming from a returned order are final and cannot be returned.

 

Exchanges Process:

Please follow the next steps below. 
1. Contact our Customer Service at hello@bettyandveronica.com .
2. Customer Service will issue you an Return Authorization Number after you contact us.
3. Write your Return Authorization Number on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
4. Ship your package back to:
     


    Thomas McDermott

JAS Forwarding (USA), Inc. Newark Office

350 Starke Road, Unit 200

 Carlstadt, NJ   07072

 

  • Please ship with tracking; we are not responsible for packages lost by shipping carriers.